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Michael Best
Milwaukee, Wisconsin, United States
10 days ago


The Position

Michael Best & Friedrich is seeking a Research Services & Competitive Intelligence (CI) Manager in any of our Wisconsin, Illinois, or Utah officesThis is a hybrid role and allows the ability to work remotely up to 2 days per week. Under the leadership of the Director of Research Services & CI, the Research Services Manager provides both legal and competitive intelligence research and analysis in support of the firm’s strategic priorities.

What You'll Be Doing 

  • Collaborate with Research Services and Business Development teams in support of attorney and client research needs
  • Provide competitive and business intelligence research and analysis
  • Develop and promote a knowledge management culture
  • Conduct legal research and synthesize information for attorneys, clients, and staff
  • Monitor legislation, litigation, and patent activity in support of client interests
  • Perform detailed case law research and cite checking of briefs and other documents
  • Manage the assigned office resources and provision of services
  • Monitor alerts and news flow to support proactive initiatives and best practices
  • Provide orientation and training for attorneys, paralegals, and staff on research platforms
  • Manage additional research and organizational functions as assigned
Job Requirements:

Knowledge Base & Education:

  • Bachelor’s degree required
  • Master’s degree in library and Information Studies from an ALA accredited graduate program is preferred
  • Minimum of 5 years of progressively responsible experience in a similar role at a law firm or other professional services environment
  • Knowledge of research resources commonly used in large law firms
  • Understanding of the broad areas of law practiced by a full-service firm


  • Ability to learn and embrace new skills and best practices as the position evolves and Firm needs change
  • Ability to work well under pressure and meet tight deadlines
  • Ability to work well independently as well as effectively within a team, with a desire to be a part of a collaborative, high-performing group
  • Strong organization skills and high attention to detail 
  • Multitasking and time-management skills, with the ability to prioritize tasks 


  • Team player mentality, with a desire to be a part of a collaborative, high-performing group 
  • Ability to develop relationships and foster teamwork at all levels of the Firm


  • Professional in-person and over-the-phone presence, as a client-facing member of the team 
  • Excellent interpersonal skills and ability to work effectively with a diverse group of internal and external clients, attorneys, and staff 
  • Excellent oral and written communication skills
  • Ability to manage confidential information and sensitive situations with tact and discretion 

Problem Solving Skills:

  • Ability and confidence to identify and analyze issues, make decisions, and initiate actions/solutions
  • Ability to respond to unexpected challenges, including proactively developing innovative solutions to complex problems while maintaining a professional demeanor 


  • Ability to maintain composure and demonstrate good judgment


  • Valid authorization to work in the U.S.

The Company

This is an opportunity to work with the Best.  We are Michael Best & Friedrich, LLP.  We are a full-service law firm with more than 350 lawyers and technical professionals who work in collaborative, interdisciplinary practices to serve clients around the world.

We work with companies in all kinds of industries, as well as trade associations, nonprofits, educational institutions, governments, family trusts, and high-net-worth individuals.  Since our firm’s founding in 1848, we’ve continuously evolved to meet our clients’ changing needs and expectations. One thing remains the same: For generations, clients have relied on Michael Best for exceptional legal service and business acumen.

The Location

We have offices in Wisconsin (Milwaukee, Madison, Manitowoc, Waukesha); Illinois (Chicago); Utah (Cottonwood Heights, Salt Lake City); Colorado (Denver, Broomfield); Texas (Austin); North Carolina (Charlotte, Raleigh, Wilmington); and Washington DC. Our contemporary office spaces are ideal for concentration and collaboration; supporting our culture of working together to make great things happen for our Clients. This position can be located in any of our Illinois, Wisconsin, or Utah offices.

Why You Should Apply

At Michael Best, we are proud to offer a comprehensive and competitive Total Rewards package that provides a variety of resources designed to enhance its employees’ overall well-being, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, all programs designed to help you plan for the future, and perks that inspire your downtime are all part of our total compensation package.  

 Learning and Growth

  • Challenging and Dynamic Role
  • Career Development Planning
  • Professional Growth Opportunities
  • Performance Management and Coaching
  • Specialized Training Programs

 Health & Wellness

  • Medical
  • Dental
  • Vision Care
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Wellness Program
  • Employee and Family Assistance Program

 Total Compensation

  • Competitive Base Pay
  • Annual Merit Review/Incentive Pay
  • Outstanding Benefits
  • Generous PTO Plus 9 Paid Holidays

 Planning for the Future

  • 401(k) with Company Contribution
  • Short Term Disability Plan
  • Long Term Disability Plan
  • Life Insurance
  • Critical Illness Insurance 
  • Parental/Family Leave

Culture and Workplace

  • Respected organization with Collaborative Culture
  • Growing Firm with an Exciting Future
  • Healthy Work-Life Balance
  • Contemporary Work Environment
  • Positive and Respectful Work Climate
  • Performance Recognition 

To be considered for this position, please submit an application via our online portal. 

We are not accepting search firm submissions at this time.

Michael Best & Friedrich LLP, Michael Best Strategies LLC, and Michael Best Consulting LLC (collectively known as "Michael Best") are steadfastly committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact our Recruiting team at 414.225.4999 or to let us know the nature of your request and your contact information.

Job Information

  • Job ID: 64076856
  • Location:
    Milwaukee, Wisconsin, United States
    Chicago, Illinois, United States
    Madison, Wisconsin, United States
    Waukesha, Wisconsin, United States
    Manitowoc, Wisconsin, United States
    Salt Lake City, Utah, United States
    Cottonwood Heights, Utah, United States
  • Company Name For Job: Michael Best
  • Position Title: Research Services & CI Manager
  • Job Function: Research
  • Job Type: Full-Time
  • Job Duration: Indefinite

Please refer to the company's website or job descriptions to learn more about them.

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